I felt at ease speaking with Caitlin. She seemed to understand what I needed and that I wanted this complex process to go as smoothly as possible. Caitlin listened well. She understood my concerns and addressed my questions. Caitlin also told me about options that would fit my scenario. We were a good match for listening and talking about what I wanted. I cannot imagine what could’ve been improved. All points of contact were friendly and helpful. I have nothing but positive thoughts about this experience so far.